Effective as of 24 December 2025
These General Terms and Conditions of Sale ("Terms of Sale") govern the contractual relationship between:
JACAK Aurélien, sole proprietor, SIRET number 49523854500059
Trading name: Polymathe Solutions Informatiques® (hereinafter "Polymathe SI")
and any natural or legal person (hereinafter "the Client") ordering engagements and services offered by Polymathe SI.
Polymathe SI offers in particular:
The specific characteristics of the engagements are defined in the corresponding quotes or contracts.
Any order or payment constitutes unreserved acceptance of these Terms of Sale.
All prices are expressed in euros, exclusive of taxes (excl. VAT).
Polymathe SI reserves the right to amend its prices at any time, without retroactive effect.
The applicable prices are those in force at the time of the order or subscription.
Payment terms (bank transfer, instalment schedule, subscription) are specified in the quote, contract or invoice.
Any late payment may result in suspension of the service without compensation.
Services may be provided:
Termination terms are specified in the specific conditions or in the client area.
Where the service is made available on a test or pre-production environment, the Client has a period of fifteen (15) calendar days from written notification (by email or via the client area) of such availability to carry out all necessary tests and communicate any reservations to the Provider.
Reservations must be communicated in writing, be sufficiently detailed and reproducible, and relate to a non-conformity between the delivered result and the features expressly provided for in the quote, the specifications or any other contractual document accepted by the parties.
The Client undertakes to participate actively in this acceptance phase and to verify, in particular, the features, data, processing, displays and user journeys relevant to its business.
In the absence of reservations communicated within the prescribed period, the service shall be deemed validated without reservation. Any request for production release, as well as any actual use of the service in a production environment, shall also constitute final validation of acceptance.
After validation, only proven, reproducible defects constituting a non-conformity with the Provider's contractual commitments may be corrected without additional invoicing.
Any request relating in particular to the addition or modification of a feature, a field, a business rule, a display, a behaviour or a user journey, or to a need not expressly included in the initial scope, shall be considered a change request. It may be subject to an estimate, an additional quote or invoicing on a time-spent basis, including where it is made during the acceptance phase.
Remarks or requests that could reasonably have been identified during the acceptance period, but which do not constitute a defect or a contractual non-conformity, shall not give rise to any free-of-charge intervention after validation or production release.
The test environment is maintained free of charge for a maximum period of thirty (30) days following its availability. Beyond this period, the Provider may deactivate it or invoice its upkeep, after informing the Client.
The Client undertakes to:
The Client acknowledges that the acceptance phase is an active and shared commitment. Failure to participate diligently in this phase may not subsequently be invoked to demand corrections free of charge.
From the validated production release, the Provider undertakes to correct free of charge, for a period of ninety (90) calendar days, defects meeting all of the following conditions:
Beyond this ninety (90) day period, any intervention — including the correction of defects — shall be invoiced on a time-spent basis at the rates in force, unless otherwise stipulated in a maintenance contract.
Requests for enhancements, additions or modifications of features do not fall within the warranty and may be invoiced at any time, including during the warranty period.
Polymathe SI is bound by an obligation of means (best efforts).
Polymathe SI shall not be held liable in the event of:
Polymathe SI's financial liability is limited to the amount of the invoice corresponding to the service or, in the case of a subscription-based service, to the amounts actually received over the previous three months.
Polymathe SI retains all rights to the software, tools and services provided.
The Client is granted a personal, non-exclusive, non-transferable right of use.
Polymathe SI undertakes to maintain the confidentiality of entrusted data and to process it in accordance with the GDPR (see Privacy Policy).
These Terms of Sale govern exclusively Polymathe SI's B2B professional services and do not apply to SaaS services. For SaaS services (Renkany, DictaVox and other future SaaS services), specific terms apply: polymathe.net/en/saas-terms.
These Terms of Sale are governed by French law.
Any dispute arising between Polymathe SI and the Client falls under the exclusive jurisdiction of the French courts.
In the event of any discrepancy between the English and French versions of these Terms of Sale, the French version shall prevail.